What You’ll Be Doing

We’re looking to change the world by building software with a soul, and we want your help.

The Content Strategist II structures content to meet user needs and develops processes to govern how it is produced and managed throughout its lifecycle. They contribute to design governance, workflows, and taxonomies in a user-centered context. They are responsible for establishing an organization’s editorial voice and determining content needs, channel selection, and distribution. They collaborate with senior stakeholders, Designers, Engineers, Scrum Masters, and Product Owners to develop and implement a content strategy, specializing in developing a content strategy based on an organization’s or business’s objectives and a customer’s or end user’s needs.

We need your Content Strategy skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who can accomplish the following:

Responsibilities And Contributions

Organizational and Leadership Role

• Independently executes and implements solutions with minimal direction from more senior Content Strategists, Designers or team leaders.
• Coaches and mentors others to develop their professional skills and improve the quality of their work.
• Strengthens Fearless’ content strategy community and fosters positive collaboration across the company.

Functional Role

Collaboration & Communication

• Navigates complex organizational relationships and aligns stakeholders to influence content goals, strategies, and governance.
• Works with cross-functional teams to establish and articulate internal and external key messages, and ensure that content is structured accordingly.
• Collaborates with Designers, Engineers, Scrum Masters, and Product Owners to bridge the functional and creative needs of content to tell effective stories aligned to business goals.
• Collaborates with functional leads to implement governance, processes, and workflows based on delivering strategy and policy intent.

Research & Analysis

• Plans and conducts interviews, contextual inquiry, workshops, and analytics research to define the needs of stakeholders and users.
• Conducts content audits, comparative analyses, content modeling, and other methods for informing and planning content design.
• Creates and implements qualitative assessments of the content against various criteria, including business requirements, user needs, and style and brand guidelines.
• Develops a solid understanding of the target audience through online and traditional market research.
• Implements content gap analyses to determine what type of content is missing and what is needed.

Content Development

• Creates and iterates on content for end-to-end services.
• Shapes and structures the architecture of content based on user-centered design principles.
• Delivers content that meets the needs of people accessing government services.
• Supports development of content deliverables including copywriting, editing and design of visual storytelling elements.
• Designs content that is technically fit for purpose across different content management systems (CMS) and platform needs.
• Establishes standards and style guides that specify the writing style and tone needed to create engaging content.

Must-Have Skills

Essential Skills, Experience, or Competencies

• A minimum of 5 years of related working experience
• Experience conducting content audits
• Ability to effectively communicate research findings, conceptual ideas, content goals, content strategy, and design rationale both verbally and visually.
• Experience in copywriting, UX writing, or editorial planning.
• Ability to influence important senior stakeholders and facilitate discussions.
• Ability to analyze and map customer needs to the business strategy.
• Ability to work collaboratively within a group, actively network with others, and provide varying feedback to the team at the appropriate time to make decisions and reach consensus.
• Ability to identify and communicate constraints and can work within them.
• Ability to operate and manage work, strategically reason, and build relationships and influence others.
• Knowledge of SEO, keyword research, information architecture, and usability best practices.
• Demonstrates outstanding organizational and time management skills.

Icing-on-the-Cake Skills

• Experience working on agile teams.

Benefits & Compensation

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

• Life-friendly schedules
• Family-friendly workplace
• PTO allowance (not accrued so you get it up front!) We believe in taking time off to be well and thrive. That’s why we offer 14 days of PTO, 8.75 days of sick leave, 11 federal holidays, your birthday (floating day), jury duty, and bereavement.
• Up 12 weeks of FMLA paid at 100%
• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
• Tech, education / training, and wellness allowances
• Safe Harbor 401(k) plan with employer contributions and immediate vesting
• Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
• Total Pet Plan
• Employee Assistance Program

Location

• In-person, hybrid, and remote options are available. Our office is located in Baltimore.

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.

We believe in paying people fairly, so we’ve established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work.

Our approach to compensation is intended to ensure our total package serves all of your needs and includes base pay, medical and other benefits, performance rewards, 401k matching, plus a few perks (tech and wellness reimbursement programs)!

Our salary ranges are determined based on role, level and location and provide team members salary growth within a salary grade over time. Team members automatically progress within a salary range through annual increases (given to reward service at Fearless) or merit increases (given to reward and individual’s demonstrated performance and growth within the position). Fearless team members are also eligible for discretionary bonuses based on company performance.

The salary ranges for this position based on location are listed below. The base pay range is subject to change and may be modified as a part of our annual salary range review.

• AL, FL, GA, TN Residents: $73,826 (min) – $94,128 (mid) – $114,430 (max)
• NC Residents: $76,109 (min) – $97,039 (mid) – $117,969 (max)
• DE, MD, PA, TX, VA Residents: $79,914 (min) – $101,891 (mid) – $123,867 (max)
• DC Residents: $89,808 (min) – $114,506 (mid) – $139,203 (max)
• CA & NY Residents: $92,853 (min) – $118,387 (mid) – $143,922 (max)

Within the range, starting pay for team members is based on the evaluation of the alignment with the position description requirements including job-related skills and experience or training. This range reflects your earning potential over the course of your career at Fearless in this position.

So, What’s Next?

Over the years, we’ve honed a 3-step interview process that helps ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews!

• Culture Add Interview – We’re a people-first company, so we always start off by getting to know more about you, how you work, what your career goals are, and what you’re passionate about. This is your opportunity to ask questions and get a feel for Fearless, so don’t be shy!
• Technical Interview – This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by our Passion Coaches and/or the team’s Project Lead to make sure your skills align with the project requirements.
• Business Interview – At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.

About Fearless

Fearless Digital builds software with a soul. As a division inside Fearless, we’re part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people.

That’s not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people’s well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.