Full-Time Customer Support
Job Description
As a 3rd Shift Customer Support Representative, you will be responsible for responding to emergency drug testing and RMS calls, data entry and billing tasks. The work days and hours for this role are Tuesday-Friday (4, 10 hour shifts), 9:30pm 8am Eastern.
This Is What Youll Do:
- Take priority calls from clients or donors to coordinate Emergency drug and alcohol testing
- Take calls from Participants of RMS programs
- Index documentation within proprietary system
- Data entry, upload and QA various documents that come in through fax line and email
- QA and complete un-linked results
- Assist with billing of supplies and orders with missing information needed for invoicing
- Identify issues and successfully resolve, quickly and efficiently
- Achieve goals put in place to manage workload
- Other tasks are necessary
This Is The Job For You, If You:
- Are proficient in Microsoft Office 365
- Have a High school diploma or equivalent
- Are able to use multiple computer screens & multi-task
- Have visual/audio skills and excellent verbal and written communication skills to complete above listed duties
- Are able to sit 90% of scheduled work hours
The salary for this position is $17.50-$18.50 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterlings internal or external careers site.
