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Technical Writer

Platform.sh Full-Time  Paris, Île-de-France, France 4 Jul 2022

Job Description

The Technical Writing and Education team is seeking a Senior Technical Writer to help with public documentation. The job is to organize, update, and optimize the materials they have to help developers use Platform.sh.

Join a remote-first global workforce. Platform.sh is a forward-thinking tech company building a better cloud platform to create, manage and power web applications, where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of diverse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive.

Bring your experience to our team and help us build a better way.

Position Summary

The Technical Writing & Education team is looking for a Senior Technical Writer to help with our public documentation. The job involves organizing, updating, and optimizing the materials we have to help developers use Platform.sh. The role reports to the Technical Education Manager.

The hours for the role are flexible, but should ideally have at least some overlap with CET.

What You Can Expect to Do on a Daily Basis

  • Write tutorials, reference material, and how-to guides to help developers get up and running using Platform.sh.
  • Work with our technical and support teams to ensure existing documentation is accurate and up-to-date and satisfies user needs.
  • Communicate with the rest of the team to suggest and drive implementation of changes to existing documentation methods, processes, and materials.

What You Bring

  • A caring mind-frame and an empathetic spirit. The ability to think from other perspectives is a tool we ask of all employees.
  • 5+ years of experience writing documentation or other educational materials for a technical audience, at least some of it in a docs-as-code environment using a Git workflow.
  • Ability to understand the structure of code (not necessarily all of the details) and data files (such as YAML) and some experience using the command line.
  • Attention to detail as well as the organization and structure of documents and doc sections.

Nice To Have

  • Experience with modern cloud architectures and development processes.
  • Experience troubleshooting application behavior.
  • Experience creating educational materials other than documentation.
  • Experience with content design/UX writing.

What We Bring as a Team

  • We value our ability to work independently, but we’re always supportive of each other and work together to find solutions to joint issues.
  • We aim to always provide a welcoming atmosphere where you’re free to take risks and learn from any missteps.
  • We support continuous learning, whether it’s about writing, development, content design, or anything else related to what you do and are interested in. We’re always striving to learn more and share what we’ve learned.

This is a Remote Job. Work From Anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly diverse, global teams.

As a side effect of teams being spread across time zones, you may have to tolerate occasional early morning meetings if you live in the Americas, or late night meetings if you live in an APAC country. We do our best to accommodate all time zones, but it’d be best to have at least some overlap for work in the CET time zone.

Company Perks and Benefits

  • Leadership that cares
  • A global team rich with culture and diversity
  • An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas.
  • A product you can believe in. We’re changing the way companies develop and manage their web applications
  • Wellness stipend of $300 a year
  • Professional development budget of $800
  • Tandem – a pool of linguists from around the world willing to help each other work on learning new languages
  • $3,000 office budget at hire (computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender) and a welcome kit of branded swag
  • A yearly global gift exchange – get paired up with someone 3,000 miles or kilometers away and share a part of your home
  • We’re voted as A Best Place to Work. 96% of employees think Platform.sh is a great place to work
  • Company-wide DE&I initiative that you can be a part of
  • Yearly, international, company and team meetups (when we’re not experiencing a pandemic)
  • Fair PTO based on your country’s standards
  • Inclusive parental leave (timeline is country-dependent)
  • Remote working/flexibility
  • Healthcare, dental, and vision (US, CA, UK and FR staff only)
  • Matched contributions to 401K/RRSP (US and Canada staff only)
  • Company shares (discretionary)
  • Unlimited Platform.sh accounts

About Our Recruitment Process

We don’t expect a great hire to meet every requirement we have listed. If you can see yourself elevating the team, we want to hear about your story. Few of us would be here had we not taken a chance.

You can expect up to 4 interviews on Google Meet.

Additionally, you can schedule coffee chats with potential future peers while you’re in the recruitment process to see if you can envision working together. Use interview and coffee time to make sure the company aligns with your best working environment.
All roles require background checks.

About our Software

We are the most unified, secure, enterprise-grade platform for building, running and scaling fleets of websites and applications. Platform.sh is trusted by 5,000+ organizations globally to create the best digital experiences.

https://platform.sh/company/careers/job/?gh_jid=5954714002

7 days

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