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6 Feb 2024

Full-Time PlayOn! Sports

PlayOn! Sports – Posted by remotejobsninja Atlanta, Georgia, United States

Job Description

PlayOn! Sports is looking for an Education Content Writer. This role is responsible for developing content for the customer-facing and internal knowledge bases for both the NFHS Network and GoFan. As the owner of the knowledge base, this role will have an opportunity to think strategically about the knowledge base organization, taxonomy, and structure, as well as developing processes for streamlining content creation.Additional responsibilities and accountabilities for this role include

  • Manage the customer-facing and internal product support knowledge bases through Zendesk Guide
  • Maintain article accuracy and stay informed of product changes and new releases
  • Use data to measure content effectiveness and make changes to articles accordingly
  • Leverage SEO to improve the customer experience and self-serve capabilities of the knowledge base
  • Partner with subject matter experts to generate new articles consistent with brand and style guidelines
  • Ensure cohesive brand identity across knowledge bases
  • Improve taxonomy and structure of the knowledge bases
  • Develop a process for gathering customer and employee feedback on articles
  • Produce product training videos as needed for article effectiveness and other training programs
  • Write workflows for our chatbots to improve the efficiency of our AI tools

The Person

  • High School Diploma or equivalent
  • Must be fluent in English
  • 1+ years experience using a knowledge base management solution
  • Prior technical or business writing experience preferred
  • Excellent written communication skills
  • Familiarity with SEO and using data to inform decisions
  • Good verbal communication and interpersonal skills
  • Comfortable with fast and dynamic start-up environment and changing business needs

Why You’ll Love Working at Playon! Sports

PlayOn! Sports is more than just a place to work. It’s a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off in the off-season. Come be a part of the team that is changing the landscape of high school sports!

Some Benefits We Offer Include

  • Competitive salary
  • Multiple Medical options to choose from
  • Dental, Vision, Life and Disability Insurance
  • Unlimited PTO
  • 401K plan with company match
  • Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company’s Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.

Job Categories: Remote Writing Jobs. Job Types: Full-Time.

Job expires in 8 days.

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