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Inbound Customer Service Representative

Walden University Full-Time  Anywhere 11 Jul 2022

Job Description

Inbound Customer Service Representative

Location US-Remote

Institution

Walden University

Job ID

2022-122832

Location : Location

US-Remote

Department

Administrative

Employment Type

Regular Full-Time

FLSA U.S./Global Status

U.S. – Non-Exempt

Opportunity at a Glance

The Customer Service Representative (CSR) supports the Student Services Departments and is a critical component of our inbound customer service experience. The Customer Service Representative is the first point of contact for inbound calls to Walden University.

An employee’s job performance must support and exhibit the university’s core values of

  • Respect for the Individual
  • Service to the Customer
  • Commitment to Personal Integrity
  • Pursuit of Excellence

To perform the job successfully, the employee must demonstrate the following competencies:

  • Problem solving ~ the ability to identify and resolve problems in a time specific manner
  • Oral and Written communication ~ speaks clearly, writes clearly, presents numerical data effectively, be able to read and interpret written information
  • Planning and Organizing ~ uses time efficiently
  • Professionalism ~ treats others with respect and consideration regardless of their status or position
  • Quality ~ demonstrates accuracy and thoroughness; monitors own work to ensure quality
  • Quantity ~ meets productive standards, completes work in timely manner
  • Adaptability/Multi-tasking ~ manages competing demands
  • Attendance/Punctuality ~ is consistently at work and on time

Responsibilities

  • Responsible for inbound phone call from students and applicant with the ability to transfer in a professional manner
  • Responsible for transferring calls to the correct enrollment team
  • Responsible for maintaining the email box
  • Responsible for
  • Provide professional, courteous service to internal and external customers
  • Flexible to work on evenings, weekends and/or public holidays, as necessary.
  • Utilizing problem solving skills to resolve customer questions and concerns
  • Provides introductory information to new customers

Qualifications

  • 1+ year of call center experience
  • 1-3 years of consistent customer service experience
  • Ability to answer a high volume of calls daily
  • Ability to work with computers
  • Knowledge of Microsoft Office products would be an asset
  • Strong command of the English language (written and spoken)
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to work and thrive in a fast-paced environment
  • Effectively assessing and troubleshooting equipment issues
  • High School Diploma

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

Walden University

For more than 50 years, Walden University has supported working professionals in achieving their academic goals and making a greater impact in their professions and communities. Today, Walden is providing an Education for Good® for more than 55,000 students from across the U.S. and over 115 countries in certificate, bachelor’s, master’s, and doctoral programs online. Our diverse faculty and staff are dedicated to our values of quality, integrity, and student-centeredness.

https://walden-atge.icims.com/jobs/122832/inbound-customer-srvc-rep/job

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