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Customer Trading Support

Collective2 Full-Time  Anywhere 12 Jul 2022

Job Description

Customer Trading Support

Work from anywhere. Telecommute a-okay.

Goal

Answer customer questions, make customers happy!

That fellow on the top of the mountain is lifting the customer upwards towards success… he’s not dropping the customer in a murderous rage.

Who you are

You have deep familiarity with trading and investing.

You write well.

You have the patience of a saint.

Role

  • Provide first-rate customer support through email, phone, chat, web and forums
  • Answer questions related to Collective2 via email, chat, forum and phone call, and escalate when necessary
  • Make customers feel warm and pleasant after every interaction with Collective2, without distributing opioids
  • Be accountable and follow through until resolution
  • Handle a variety of customer support tasks in a fast paced, small-company environment
  • Proactively look for solutions to problems and suggest improvements to product designers and managers

Requirements

  • College education
  • Trading or investing background
  • Customer Support experience of more than 2 years
  • A crisp, clear phone voice
  • English fluency
  • Excellent writing and grammar
  • Fast, reliable internet connection
  • Shiny, stable PC/Mac and good headset
  • Knowledge of common help desk/ticketing solutions

Send us your resume and a cover letter to jobs@collective2.com, subject: “Customer Trading Support.”

https://trade.collective2.com/careers/

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