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Customer Support Specialist

Welltech Full-Time  Anywhere 21 May 2022
Customer Support Specialist

Job Description

Title: Customer Support Specialist

Location: Work from Anywhere

Classifications: Remote Full-Time

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.
The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.
Your responsibilities:

  • Handle customers’ product-related questions or technical issues via email and online chats
  • Provide feedback on App Store and Google Play
  • Guide customers through the products’ features, providing effective solutions based on their requests and needs
  • Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
  • Conduct customer interviews
  • Update the customer support knowledge base

Your professional qualities:

  • Fluent written and spoken English
  • Ability to tailor communication tone and strategy to specific situations
  • Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

  • Fluent in a 2nd language
  • Experience with Zendesk, Intercom, Jira, or other customer service software
  • Experience in a similar position

We’re a perfect match if you are:

  • Attentive to details
  • Tech-savvy
  • Used to working in a fast-paced environment

Available shift options:
Day shifts:

  • Mon – Fri, 06:00-14:00
  • Mon – Fri, 14:00 – 22:00
  • Sat – Wed, 06:00-14:00
  • Sat – Wed, 14:00 – 22:00
  • Wed – Sun, 06:00-14:00
  • Wed – Sun, 14:00 – 22:00

Evening shifts:

  • Mon – Fri, 17:00 – 01:00
  • Sat – Wed, 17:00 – 01:00
  • Wed – Sun, 17:00 – 01:00

Night shifts:

  • Mon – Fri, 22:00 – 06:00
  • Mon – Fri, 01:00 – 09:00
  • Wed – Sun, 22:00 – 06:00
  • Wed – Sun, 01:00 – 09:00

What we offer:

  • 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
  • Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
  • Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
  • Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
  • Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
  • Competitive compensation

https://welltech.breezy.hr/p/5d44e9cea1aa-customer-support-specialist

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