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Customer Support Agent

Planet Group Full-Time  United States 7 Jul 2022

Job Description

Customer Support Agent

Job ID: BH474872

Category: Call Center, Customer Service

Specialty: Other

Customer Support Agent

Requirements

  • Associate degree or equivalent work experience
  • 3+ years experience in data entry
  • Proficiency with Microsoft Office including Word, Excel, Outlook

Responsibilities

  • Understands insurance products, procedures and system capabilities.
  • Excellent data entry skills with attention to detail and accuracy on a daily basis.
  • Prints faxes, emails, and file-share documents and categorizes by customer and/or state
  • Performs daily quality check of completed applications.
  • Pended applications are documented and followed up on weekly.
  • Participates as a fully functional team member by learning and performing all team processes.
  • Motivated to work independently to meet individual productivity goals.
  • Team player with a consistent positive attitude and demonstrated positive behavior.
  • Generate enthusiasm around change and adapt quickly when faced with challenges.
  • Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies. Ensure standards are documented.
  • Identifies, documents, and takes appropriate actions for resolution of system, process, and printer issues in a timely manner. Ensures information is shared with the rest of the team members.
  • Supports all department and strategic initiatives for the organization.
  • Ensures that all team processes are managed with documented standard operating procedures and appropriate resources, with sensitivity is given to ergonomic issues.
  • Identify, communicate, and proactively work to solve problems or issues.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based

https://planet-pro.com/careers/jobs/474872/

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