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29 Sep 2022

Full-Time Customer Success and Support Specialist

Ahrefs – Posted by rj-ninja Anywhere

Job Description

Customer Success & Support Specialist

Anywhere on Earth

What We’re Looking For

Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.

You’ll need:

  • Excellent skills in written English;
  • A knack for explaining technical concepts in understandable terms;
  • Fast typing;
  • Good knowledge and understanding of SEO and digital marketing;
  • Patience, resourcefulness and empathy.

What a typical day in this role looks like:

  • Answering questions from prospective and existing customers over live chat and email
  • Troubleshooting and investigating issues raised by users
  • Helping people to use Ahrefs’ tools in general
  • Reporting bugs and technical issues to our development team and tracking them to closure
  • Offering your unique insights to our marketing and product strategy teams
  • Improving our Help Center

Shift for this role:

  • US timezone (ideal working hours will be 3:00pm-0:00am UTC)

Job Categories: Remote Customer Service Jobs. Job Types: Full-Time.

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