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4 Jan 2024

Full-Time Customer Service Representative (Dental)

CrewBloom – Posted by remotejobsninja United States

Job Description

Title: Customer Service Representative (Dental)

Location: Remote Remote PH

We are seeking a dedicated and customer-focused individual in a dental field to join our team as a Customer Service Representative. The successful candidate will play a crucial role in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Responsibilities

Customer Interaction:

  • Respond to customer inquiries and provide information about dental services, appointments, and general inquiries.
  • Handle incoming calls, emails, and messages professionally and efficiently.

Appointment Scheduling:

  • Coordinate and schedule dental appointments based on customer preferences and clinic availability.
  • Remind customers of upcoming appointments and provide necessary information.

Insurance Coordination:

  • Assist customers in understanding their dental insurance coverage.
  • Verify insurance information, process claims, and address billing inquiries.

Problem Resolution:

  • Address and resolve customer concerns, complaints, or issues promptly and effectively.
  • Collaborate with relevant departments to ensure customer satisfaction.

Product Knowledge:

  • Stay informed about dental procedures, services, and products to effectively communicate with customers.
  • Provide information on preventive care and dental hygiene practices.

Documentation:

  • Maintain accurate and up-to-date customer records in the database.
  • Document customer interactions, issues, and resolutions for future reference.

Team Collaboration:

    • Work closely with dental professionals and administrative staff to ensure seamless customer service.
    • Participate in team meetings and training sessions as required.

Requirements

  • Previous experience in customer service, preferably in a dental setting
  • Knowledge of dental procedures, terminology, and insurance processes.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Proficiency in using customer service software and office applications.

System Requirements

  • At least 15mbps for main internet and at least 10mbps for backup
  • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
  • Note: Back-ups should still be able to function when there is a power interruption
  • A webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Job Categories: Remote Customer Service Jobs. Job Types: Full-Time.

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