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Customer Service Operations

Cardinal Health Full-Time  United States 21 Jul 2022

Job Description

Representative, Customer Service Operations

locations: US-Nationwide-FIELD

time type: Full time

job requisition id: 20108346

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

  • High school diploma preferred
  • Prior computer experience using Microsoft Office systems required
  • Previous call center experience preferred
  • Demonstrates a customer-centric advocacy mindset
  • Strong communication skills, both written and verbal

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
  • Team player
  • Being able to problem solve and take initiative
  • Ability to work overtime when needed

Accountabilities

  • Offer professional and timely service as a representative of Cardinal Health at-Home
  • Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
  • Provide problem resolution for order issues in a timely manner
  • Demonstrate excellent communication skills
  • Must be able to multitask in a fast paced environment
  • Team-oriented mindset
  • Demonstrate a passion for healthcare
  • Strong organizational skills and attention to detail

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $15.00

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

https://cardinalhealth.wd1.myworkdayjobs.com/en-US/EXT/job/US-Nationwide-FIELD/Representative--Customer-Service-Operations_20108346-1

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