Coding Specialist – Remote #1555
Area of Interest: Fundraising
Position Type: Full-time
- This is a remote position. Candidates from all US geographies will be considered
The Field Operations Coding Specialist is part of a centralized, regionally focused, team whose work is critical to the success of the region or regions they support. This position will be responsible for reviewing, coding, reconciling, reclassing, and data entry of donations received ensuring donor intent is honored, and revenue is coded according to the organization’s policies and financial guidelines. In addition, you will be responsible for performing region focused operational work.
- Review and accurately code donations ensuring donor intent is followed. When sufficient information is not included with the donation, conduct research as needed to determine the correct allocation of funds. Reconcile donation transactions monthly, identifying improperly coded donations, submitting reclass requests as needed, and meeting quarterly reclass deadlines
- Data entry of all donations onto websites
- Serve as Region point of contact (POC) for electronic funds transfer (EFT) donations to include working with donors to provide banking information and instructions.
- Review Non-Sufficient Funds (NSF) and declined credit card reports and notify appropriate field staff of needed action
- Assist field staff in processing refunds at the request of a donor
- Reconcile monthly GiveSmart donation reports.
- Manage the account setup and collection of donor details for various third-party vendor sites and apps.
- Serve as Regional ACS Marketplace expert
- In collaboration with the Sr Field Operations Coding Specialist and region staff, manage the region’s portfolio of storage units, Office & Staff Directory updates, and area field queues in Salesforce
- Complete report requests according to policy and guidelines
- Associate degree preferred, or a combination of education and work experience.
- 0-2 years of office or event support experience
Specialized Training or Knowledge
- Excellent written, verbal, listening and presentation skills.
- Highly efficient in the utilization of Microsoft Office Products (Excel, Word, PowerPoint, etc.) and the ability to learn proprietary systems.
- Strong problem-solving skill.
- Ability to adapt to changing circumstances and priorities in a focused and timely manner.
- Ability to interpret and implement policies and procedures.
Actual starting pay may differ based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.