Title: Call Center Administrative Assistant

Location: US National

Description

The Call Center Administrative Assistant’s primary goal is to support call center operations by monitoring and maintaining systems, scheduling and assigning employees and preparing payroll. They are responsible for maintaining documentation, keeping an open line of

communication between HR, call center management and agents and for overseeing administrative support.

Reports to: Sr. Manager of Operations

• Responsibilities:
• Generate and circulate daily, weekly and monthly reports
• Tend to dialer functionality and performance
• Assist call center employees with technical issues and related concerns
• Partner with senior management to ensure adherence to company policy
• Cooperate with HR to maintain policies and procedures
• Oversee dialer, CRM, time clock and other systems, adjusting as needed
• Onboard new hires onto the dialer and other systems
• Issue disciplinary action for attendance violations
• Coordinate schedules, appointments and meetings
• Maintain call center records and documents
• Identify opportunities for improvements in call center operations
• Monitor call center activity and trends
• Perform general administrative functions

• High School Diploma or GED
• 3+ years of experience in office administration
• Office management experience
• Strong computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace
• Exceptional written and oral communication skills
• Excellent interpersonal, decision-making, time-management and organizational skills, with attention to detail.

Also a plus:

• A Bachelor‘s degree in business administration, communications or a related field
• Experience using Paylocity, Convoso, Slack and Skype

Candidates will be considered in totality of their skills and experience versus strict interpretation of requirements.

Job Category

Administrative | Call-Center