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Admissions Assistant

rj-ninja Full-Time  Anywhere 13 Jan 2023
Admissions Assistant

Job Description

Admissions Assistant

Global | Admissions | Full-time | Fully remote

Title: Admissions Assistant

Department: Admissions

Compensation: $43.5K; uncapped variable comp (bonus)

Hours: Full Time, 40 hours per week, 7am-3:30pm CET, 10am-6:30pm India

Location: Global (Singapore, India, UK preferred)

Employment Status: W2, Non-Exempt or 1099 Independent Contractor

Let’s start by telling you why we are in business together:

Our iPEC global mission is to raise the consciousness of the world one person at a time. We are determined to do just that, by bringing great coaching and Energy Leadership to the world and our Admissions Team. In our team, we are aiming for a high collective energy (i.e. level 6/5 energy). We are looking for someone who wants to support our team, will manage a diverse collection of tasks and is also energized by supporting our team’s cohesion and happiness. We have a strong belief that our organization and the people within should reflect both our mission and our foundational principles, and therefore we are looking for YOU; An iPEC graduate with high levels of anabolic energy to join our team as an Admissions Assistant.

What is the role of the Admissions Assistant?

In this role, you will be the first voice people hear when they have shown interest in our coaching course and start building a relationship of a lifetime. You will use the phone, live-chat, text and email in response to inquiries from prospective students. You will also work with incoming prospective students to provide educational materials and follow-up support during the enrollment process. A key function of this role is to make outgoing calls and set appointments for Admissions Coaches (in multiple time-zones), including the processing of back-end enrollment documentation.

We ask you in your role of Admissions Assistant to:

  • Be dedicated to this position for 40 hours a week, spread over 5 days, in a schedule coordinated between the members of the Admissions Assistants team to ensure consistent coverage around the globe
  • Maintain and route communication, via phone, live-chat, text and email
  • Make outgoing calls according to goal per week to engage prospective students
  • Set Appointments for the Admissions Coaches according to goals
  • Use our CRM accurately and follow our processes
  • Connect with the prospective student to understand where they are in their journey right now, whilst acknowledging and validating.
  • Contribute to the customization of current processes to meet our diverse audience
  • Function within the policies and procedures of iPEC Coaching
  • Accept other responsibilities as assigned

We offer you in your role of Admissions Assistant to:

  • Work in a small team that is dedicated to maintaining our team energy at level 6/5
  • Opportunity to develop yourself as our team continues to grow globally
  • Contribute to the mission of raising the consciousness of the world and increasing our impact
  • Work from your preferred location (suitable for the admissions process)

We are looking for the following certifications, accreditations and experience in our AA-role:

  • iPEC Certified Professional Coach
  • ACC certification or higher preferred
  • ELI- MP Certified preferred
  • Fluent in English (other languages are a plus)
  • Relevant customer service or Call Center sales experience preferred
  • Understanding and ability to connect with different cultures

We are looking for the following technical requirements:

  • Proficiency in relevant computer applications (Google Suite and Hubspot)
  • Knowledge of Call Center telephony and technology
  • Excellent data entry/keyboard skills
  • Strong aptitude for time zones
  • Tech-savvy – able to learn systems, data and workflows
  • Internet speed minimum 50 Mbps download and 10 Mbps upload

We are looking for the following core competencies:

  • Coaching (that is who we are!)
  • Customer Service
  • Excellent Phone skills
  • Willing to work flexibly, including evenings and weekends as and when required
  • Consultative communication skills (both verbal and written)
  • Relationship Building
  • Ability to organize work and prioritize
  • Self-motivated
  • Thrives in a fast-paced, high volume environment
  • Willing to learn and grow
  • Attention to Detail
  • Time management
  • Confidence
  • Integrity

If you would like to be considered, please submit the following:

  • Current resume/CV (including your CPC dates and languages)
  • Written response to the question: Why do you want to be an Admissions Assistant for iPEC?
  • ACC/PCC/MCC certificate from ICF (if applicable)
  • Website address (if applicable)

Commitment to Diversity & Inclusion

It is iPEC’s mission to raise the consciousness of the world, one person at a time. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work with our mission in mind. To learn more about iPEC’s commitment, please click here:

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