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Account Manager

AbacusNext Full-Time  United States 21 Jul 2022

Job Description

Account Manager – Remote in the United States

REMOTE

San Diego, California, United States

Customer Success Managers

Full time

Description

Our Industry: Technology for Small and Medium Size Business (SMB):

AbacusNext is an industry-leading vertical SaaS provider for the compliance-focused Professional Services market. We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice. Our highly differentiated cloud infrastructure puts customers’ business data and vital applications into a virtual workspace accessible anywhere, anytime, and from any device. www.abacusnext.com

Organizations seeking growth rely on us to accelerate their digital transformationwhether Private cloud, Application cloud, Public cloud (SaaS), or on premise. More than 100,000 users worldwide benefit from the most complete product portfolio in the industry, including practice management and case management solutions, tailored cloud options, document automation, and payment processing. We deliver technology outcomes for our customers that help them grow, evolve, and better serve their clients.

Our Culture: Cutting-edge cloud technology with market needed capabilities:

We know that creativity doesn’t happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Technology and services for SMB customers to run their business:

To provide professionals in highly-regulated industries the technology and services they need to run their businessanytime, anywhere. We are with our customers every step of the way, helping them grow, evolve, and better serve their clients.

Your Mission:

You are passionate about helping our customers succeed. You are always curious and eager to dig in to understand someone’s challenges and needs. You are a problem solver who can find ways to help our customers get more value. You are excited about working at a rapidly growing team where our goals and processes evolve every day. You are comfortable owning customer adoption and retention goals, and you are passionate about Cloud and Software solutions and ensuring our customers are successfully meeting their business goals.

Requirements

Responsibilities Include:

  • Managing a portfolio of over 150+ accounts and interact directly with customers via phone, promoting customer satisfaction, product adoption, retention, and renewals
  • Proactively manage and foster trusted relationships with new and existing clients
  • Maintain a revenue base by managing account retention and renewal
  • Develop and execute win/win negotiation strategies with a retention focus in mind
  • Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure
  • Operating as the lead point of contact for all matters specific to your accounts
  • Monitor customer health metrics to identify risk and successfully forecast realistic renewal rate
  • Be an expert negotiator using AbacusNext subscription, support, and service packages to provide value to the client and AbacusNext
  • Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
  • This role does not have any direct reports or managerial responsibilities

Qualifications Include:

  • 1+ years of account management experience
  • Experience supporting a large volume of small to mid-size business customers
  • Experience with pipeline management, contract negotiations (retention focus), and meeting quota attainment/revenue targets
  • Experience in inside sales/business development, up-selling, product positioning, and customer service to end user customers
  • Strong customer facing skills and negotiating tactics
  • Experience with Salesforce is required
  • Experience working within the software, SaaS, technology industry is highly preferred
  • Bachelor’s degree preferred, but not required

Skills You Need to Succeed:

  • Competitive by nature and a true go-getter
  • Someone who is motivated by achieving and better yet, exceeding quotas
  • Confidence, high energy, self-motivated
  • Team player through in and out
  • Collaborative mindset needed
  • Active listener and inquisitive
  • Cultivates and sustains customer relationships
  • Responds with a sense of urgency
  • Effectively works in a remote environment
  • Thrives on change, a fast-paced and metric-driven environment while remaining organized
  • Achieves tight deadlines and remains calm under pressure
  • Attention to detail and ability to manage many moving activities at once
  • Professional phone, written and verbal communication skills
  • Impactful presentation skills

Benefits

  • Medical, Dental, Vision, Life Insurance, and Supplemental Insurance
  • 401k
  • Flexible PTO
  • Sick Days

Employee Perks:

  • Professional and Financial Growth
  • Great culture and environment
  • Social, Health, and Wellness Events (now all virtual)
  • Anniversary Gifts
  • Birthday Time Off
  • Employee Assistance Program
  • Employee discount program through TicketsAtWork
  • 15% Off Gunnar Optik Eyeware

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

https://apply.workable.com/abacusnext/j/B5354AA91B/

18 days

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